Frequently Asked Questions
Frequently Asked Questions
Below are answers to the questions we hear most often. If you don't find what you're looking for, we're happy to help — reach us anytime at hello@hellopharmacist.com.
About Our Products
What does "for cosmetic use" mean for your creams and serums?
Our topical creams and serums — including Bi-EST PRO 7.0, BiEST 5.0, Estriol 5.0, Progesterone Cream 75mg, and the Nanoemulsified Estradiol Serum — are labeled for cosmetic use only. That means they are intended for the look and feel of your skin, as part of a personal skincare routine. They are not medicines, they are not hormone replacement therapy, and they are not intended to change any physiological process in the body. If you're considering any product for a health-related purpose, please talk with your own healthcare provider first.
Are your products made in the USA?
Yes. Our products are made in the USA in small batches, with an emphasis on high-purity ingredients and transparent labeling.
What does "USP" or "pharmaceutical grade" mean?
USP refers to standards set by the United States Pharmacopeia for the identity, strength, and quality of an ingredient. When we describe a raw active such as our Micronized Progesterone Powder or DMSO 99.995% as USP or pharmaceutical grade, we mean the material is sourced and specified to meet those high-purity standards. We believe in telling you exactly what's in each product.
How do you handle purity and lab testing?
Purity is central to how we source and formulate. Our approach includes:
- High-purity ingredients selected against defined specifications.
- Lab testing and third-party verification to confirm purity and identity.
- Small-batch production, which helps us keep close oversight of quality.
- Transparent labeling, so you can see what you're buying.
If you'd like more detail on a specific item, email us at hello@hellopharmacist.com and we'll do our best to help.
Choosing and Using Your Products
How do I choose between different strengths?
Several of our topicals come in more than one concentration — for example, BiEST 5.0 and Bi-EST PRO 7.0 (our max strength), or Estriol 5.0, plus our Bi-EST 5.0 + Progesterone Cream Duo. The best starting point is the individual product page, where you'll find the strength and ingredient details for each formula. Because everyone's skin and personal routine are different, we recommend discussing your choice with your own healthcare provider. If you'd like help comparing options, reach out to hello@hellopharmacist.com and we'll walk you through the differences.
How should I store my products?
As a general guideline:
- Keep products in a cool, dry place, away from direct heat and sunlight.
- Close caps and lids tightly after each use.
- Follow any storage instructions printed on the individual product label, as some items — such as certain softgels or desiccated thyroid — may have their own recommendations.
- Keep all products out of reach of children and pets.
If you're unsure how to store a specific item, just ask us at hello@hellopharmacist.com.
Do you have general guidance for using your supplements?
Our supplements — such as Pure Tricaprin (C10) Softgels, our Raw Desiccated Bovine Thyroid, and our Focus & Energy drops — are intended to support general wellness as part of a balanced lifestyle. We suggest following the usage information on each product label and starting conservatively. Because individual needs vary, we strongly encourage you to consult your own healthcare provider before adding any new supplement to your routine, especially if you are pregnant or nursing, take medication, or have an existing health concern.
Can I use more than one product at a time?
Many customers build a routine from more than one product, but the right combination depends on your individual situation. The most reliable way to decide is to review each product page and to speak with your healthcare provider, who can consider your full picture. We're glad to answer product-specific questions at hello@hellopharmacist.com.
Orders and Support
Where do you ship?
We currently serve customers within the United States. Once your order is placed, we work to prepare and dispatch it as promptly as we can. If you have a question about the status of a specific order or your delivery options, email hello@hellopharmacist.com and we'll help you sort it out.
What is your return policy?
We want you to feel confident in your purchase. If something isn't right with your order, please reach out to hello@hellopharmacist.com and our team will do our best to make it right. Because many of our products are personal-care and consumable items, some may not be eligible for return once opened — so please contact us and we'll walk you through the options for your specific situation.
How do I contact you?
The best way to reach us is by email at hello@hellopharmacist.com. Whether you have a question about a product, an order, or which option might suit your routine, we're happy to help.
A Note on These Statements
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Topical creams and serums are labeled for cosmetic use only and are not hormone replacement therapy or medicine. Information on this page is provided for general educational purposes and is not medical advice. Always consult your own qualified healthcare provider before using any product, particularly if you are pregnant, nursing, taking medication, or managing a health condition.